Returns Information
Thank you for shopping with us at DEP Pipes Limited. We endeavour to do all that we can to hope you love your purchase(s). However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 14 days of receipt, provided they are in original condition with tags intact. You can choose and pay for which ever return method is easiest for you. Once items are returned you will be entitled to receive a refund.
Return postage is at the buyer's own cost and risk. All items to be returned via tracked mail to ensure returns arrives safely. No refunds will be given for any items that go missing in the post.
For hygiene purposes, we are not able to refund items that appear to have been worn, washed or are not in original condition. Every aspect of the garment must be free from signs of wear and odour.
Complete the return order form, and enclosed with the returned item(s) to be processed.
Exchanges
Unfortunately, we do not accept exchanges.
Faulty Items
Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty. Any faulty items caused by the customer, whether it being pulls from wear, incorrect washing and damage from ironing are not returnable and we will not be held responsible. Only Manufacturing faults are returnable. Delivery costs will also be refunded.
Please contact us via email [email protected] providing your order number along with as much information as you can regarding the fault, including images where possible to enable us to advise you promptly.
Refunds
We are not obliged to give you a refund until we receive the products back from you.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within approximately 5 working days of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.
